Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
Currently we ship to the United States, United Kingdom, Canada, and Australia
We offer free shipping on orders over $100 within the USA.
We offer convenient flat rate shipping on all orders:
- United States - $10
- Australia - $10
- Canada - $15
- United Kingdom - $15
Holiday 2021 Delivery Deadlines
Need it for Christmas? Keep the dates below in mind for the 2021 holiday season:
Wednesday, December 8 - Shipping cut-off for holiday delivery for framed portraits, poster portraits, and mugs.
Shipping cut off for holiday delivery of unframed poster portraits
- Shipping cut off for holiday delivery of mugs
- Shipping cut-off for holiday delivery for framed portraits
PROOFS - 3 Days or less
Harold Home is proud to offer free artwork proofs on all orders. You will receive an email with your proof within 3 days after the date of your order and may request unlimited revisions until you are satisfied with your artwork. Note, during holiday times, your proof may be delayed up to 5 days.
PRODUCTION - 4-7 Days
Once you approve your artwork, we will immediately send your artwork into production, quality control and prepare it for shipping.
SHIPPING - 5-10 Days
Once your artwork is printed, framed (if applicable) and securely packaged, we hand it off to one of our trusted shipping providers (USPS, UPS, FedEx, Canada Post, Australia Post, Royal Mail). Depending on your location, shipping time will vary.
We offer free shipping within the USA on orders over $100.
We offer flat rate shipping on all orders
USA - $10
AUS - $10
CA - $15
UK - $15
Yes! We offer free artwork proofs on all orders. You will receive your artwork to review in 3 days or less after you place your order. You may request unlimited revisions until your artwork is to your liking.
Changed your mind? Wrong address? Please contact us within 12 hours of your order being placed and we will accommodate the change. After 12 hours, it is at our discretion on whether or not the change is possible. Please be aware that in rare cases, changes to orders may result in shipping delays.
Yes! For a simple and clean aesthetic, you may leave the text field blank to opt out of any text on your portrait.
We understand that sometimes things don't turn out the way you were hoping and we will always work to make things right with you.
Our portraits are expertly printed on museum-quality giclée Epson matte paper and are protected behind lightweight plexiglass. Our semi-hardwood frames have a matte finish and are made from renewable forests and come with hanging hardware attached.